Here are a collection of the most commonly asked questions by our customers. If you have a question that is not answered here, please send us a message and we will do our best to answer it for you. Also check out our Helpful Tips section.

Product Questions

Yes. Our Kaktus Corn Chips are gluten free. Most of our seasonings have no gluten in them but are processed on the same line as products that do have gluten in them. To view all our gluten free products, click here.

Yes, our popcorn is non-GMO.

Airtight storage is best. It prevents moisture loss, which directly affects the corn’s ability to pop. No moisture … no pop. It is just that simple. Also, avoid the refrigerator. While some claim that cold storage makes better popcorn taste better, many refrigerators contain little moisture and will dry out the kernels.

As popcorn ages, it tends to lose needed moisture. That is why it needs to be stored properly. (Try sprinkling a little water over the kernels, shake, and then let them set in an airtight container for at least a day before using.

Kaktus Chips are a small hard pellet that expands to a light crunchy snack when heated in oil. There are 3 different varieties: corn, potato and wheat. They are a great alternative to potato chips.

Yes. The amount of oil necessary depends on the kind of oil being used. The more dense the oil, the less you need.

Yes, there is. The working parts of the popper are under a five (5) year limited warranty. The pot itself is not under warranty. Proof of purchase is required to receive the warranty. All warranty claims should be sent directly to Schneider’s Gourmet World and not to the local store it was purchased from.

Purchasing Questions

We accept credit card payments through Stripe and PayPal. Supported credit card types are Mastercard, Visa, AMEX and Discover.

Our website base currency is CAD if you are in Canada, and USD if you are in the United States. Currency is selected based on your location, but can easily be changed to a different currency by using the currency converter located in the footer (bottom) of the website.

Yes. Just give us a call at 1-800-665-6484 and we will be glad to help you.

Yes. We use an encrypted SSL certificate to make certain all payment processing information is kept secure when completing your transactions.

Canada will be charged GST. The current GST rate is 5%.

Shipping rates vary throughout Canada and the United States. Shipping rates are based according to your shipping address and are calculated when you checkout.

TIP TO SAVE ON SHIPPING

Using the smallest box permitted by the shipping company, we are able to put up to six packages of seasoning/snacks. Therefore, it is always better to purchase more packages to get the most out of the shipping costs charged by the shipping company.

We reserve the right to make additional charges for remote addresses and may refuse to process an order where shipping costs exceed the cost of the order.

Once your order has been received, your order will be processed and shipped within 48 hours via Canada Post. You will receive an email notification where you can track the status of your order.

Yes. During the checkout process you will be able to setup an account. If you do so you will be able to log into our website to check the status of your current and past orders. If you checkout as a guest you will receive email notifications when the status of your order changes.

Special Interest Questions

Yes. Our great products are already in various stores across Canada and we are always looking to expand. If you are interested in having our great products in your retail store, click here for more information.

Our oils have a shelf life of two years. Our Kaktus chips have a shelf life of one year. Unopened seasonings have a shelf life of six to nine months. Opened seasonings have a shelf life of three to six months. Popcorn has an indefinite shelf life as long as it is stored in ideal conditions. However for best results, we recommend using it within one year from purchase.

Yes. We currently have a few fundraising programs that work great for schools, youth groups, sports teams, dance groups and more! Send us a message on our contact page and we will contact you with details.